Microsoft Service Adoption Specialist

Brandon Neeb, Karuana Gatimu, Microsoft

Learn how to drive adoption of cloud services from Microsoft to enable business outcomes

In this introductory course you will learn the six critical elements of driving adoption of your Microsoft cloud services to deliver value to your company. This course is applicable to any size company and uses Office 365 and Microsoft Teams as the example service to create real world scenarios.

You will learn specifics about the critical elements in successful adoption planning and execution including:

  • Structure of a service adoption team
  • How to create service strategy & success measures
  • Communication methods for training & service awareness
  • Feedback & community management tools
  • Technical readiness elements

The course is intended for training, communications or adoption staff as well as IT professionals that manage an Office 365 deployment.

Join the community of Office 365 Champions and Adoption Specialists at https://aka.ms/O365Champions to share your experience and learn from others who are driving adoption of cloud services.

Note: These courses will retire in June. Please enroll only if you are able to finish your coursework in time.

What will you learn

  • Drive adoption of Office 365 and Microsoft Teams for your organization as example workloads in a cloud service adoption strategy.
  • Write a collaboration and communications service strategy.
  • Utilize the Outcomes Matrix to quantify and select success measures.
  • Structure early adopter and champion programs.
  • Work with technical talent to ensure service readiness and quality.
  • Configure scalable user feedback methods.

Dates:
  • 1 April 2020
Course properties:
  • Free:
  • Paid:
  • Certificate:
  • MOOC:
  • Video:
  • Audio:
  • Email-course:
  • Language: English Gb

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