Intercultural Communication at Work – Land the job and do it well

Aileen Lam, Jodie Luu, Sylvia Sim, NUS

Leveraging a holistic understanding of intelligence, emotional, cultural and adversity quotients, this course guides job applicants in resume writing, interview skills and professional communication skills for teamwork, conflict management, negotiation and presentation

In a market with rising diversity and uncertainty, employers are not only seeking candidates with intelligence and emotional abilities, but also looking for individuals who are culturally sensitive and resilient. Intelligence quotient, emotional quotient, cultural quotient and adversity quotient are, therefore, among the fundamentals of effective professional communication in a culturally diverse workplace.

Against this backdrop, this course aims to guide job applicants from landing a choice position to performing professionally at work. Topics 1 and 2 facilitate the acquisition of professional communication skills associated with personal branding, CV writing, LinkedIn profile management, and interview skills. Topics 3, 4 and 5 look into relationship building, teamwork, conflict management, negotiation and presentation which are crucial to building and sustaining professional credibility.

What will you learn

By the end of the course, participants should be able to:

  • Identify their values, strengths and weaknesses using the IQ-EQ-AQ-CQ framework
  • Apply strategic language to craft their personal brand for the workplace through their resume, cover letter and LinkedIn profile
  • Demonstrate effective verbal and non-verbal communication in professional settings
    Distinguish cultural nuances in professional communication and adapt effectively to different organizational settings
  • Build credibility through effective communication in a culturally diverse workplace
  • Communicate effectively to facilitate teamwork, negotiate and manage conflict in different cultural contexts
  • Craft and deliver audience-centric and persuasive presentations

Dates:
  • 17 June 2020
Course properties:
  • Free:
  • Paid:
  • Certificate:
  • MOOC:
  • Video:
  • Audio:
  • Email-course:
  • Language: English Gb

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